Welcome to Crossfire Brand Holsters and Shooting Gear

About our Limited Warranty Program

Crossfire Elite, LLC. offers a limited warranty on the products it manufactures. We pride ourselves on our manufacturing quality. Which is one of many reasons we manufacture ALL of our products in the USA. We feel that we can better control the manufacturing process, ensuring a higher standard of quality when we take a "Hands On" approach. If a product is damaged, or does not perform properly to our manufacturing specifications than we will gladly replace or repair the item(s) upon your request. Please follow the return guidelines below so we may properly serve your needs.

The exception to the limited warranty are damaged items from a shipping carrier. Crossfire Elite, LLC. is not responsible for any item(s) damaged by the shipping carrier. If an item(s) is damaged in shipping, please advise us so we may also report it to the shipping carrier. If you wish to have the item(s) replaced please advise us. In the event that an item is damaged in shipping, it will be the responsibility of the shipper to pay the replacement cost of the item.

If an item needs to be replaced or repaired due to a manufacturing flaw please follow the procedure below:

  1. For Repairs, Returns, Exchanges and Warranties please call 877-269-8490 for customer service.
  2. Explain the issue to the customer service associate. Based upon the discussion with the customer service associate, you will be assigned a Return Authorization Number.
  3. If it is determined that an item(s) need to returned, repaired, exchanged under our warranty guidelines, then send the item(s) to the following address:
    Crossfire Elite, LLC.
    Returns Department
    PO Box 535189
    Grand Prairie, TX 75053
  4. Write a description of the issue, and the discussion with the customer service associate. Include it in the package that you are shipping back, along with the Return Authorization Number (We use this number to track your warranty process).
  5. Package the item(s) securely and send the item(s) to us by UPS, FedEx or other insured carrier. The cost of return shipping is not refundable.
  6. When we receive the item(s) we will promptly replace, repair, exchange or warranty the item(s) as per the pre-determined course of action based upon the discussion between you and the customer service associate.

Note: Our warranty covers the customer under circumstances where the product fails pre-maturely due to a manufacturing flaw, not normal wear and tear.

We do not warranty our products where the product has been used for a purpose not intended for its use. For example: A holster is used to hold the firearm in which it was designed for. Any other use will void the warranty and will not be subject to our warranty policies. Lastly, Crossfire Elite, LLC. will not be held responsible for any accident or injury incurred by the misuse of the product, item(s).